A shipping confirmation email is sent to the customer as soon as the order is shipped, with the letter’s tracking number. If this email has not arrived, the order is still in progress.
If the shipping confirmation email has been received, then, depending on the date of dispatch, the order may still be in transit. From the date of the order’s dispatch email, receipt is made within 5-7 working days in mainland France. You can track the tracking of your package online.
An order is considered lost (in metropolitan France), from 15 working days after shipment. If this is the case then write to us at email@example.com stating that the order has been lost.
For countries of the European Union, an order is considered lost 20 working days after shipment. For countries outside the European Union, this period is 30 days. The procedure is the same, just write to firstname.lastname@example.org